Request a return within 30 days of delivery. Contact us before sending any parcel so we can provide the correct return instructions.
How to request a return
Email hangzhouruifa@outlook.com or use the contact form. Include your order number, the item, your reason and photographs if there is damage or a fault. We aim to reply within 2 business days with the next steps and a return address. After receiving authorization, send the parcel within 14 days, or contact us if you need an extension.
Change of mind returns
Items should be unused, unwashed, complete and in their original packaging where reasonably possible. You may inspect the product as you would in a shop. Please pack it securely and use a trackable service. We may reasonably reduce a change-of-mind refund for loss of value caused by handling beyond what is needed to inspect the item, where permitted by law. These conditions do not restrict rights relating to faulty or misdescribed products.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us promptly with the order details. We will assess the issue and offer an appropriate replacement, repair or refund without charging you the necessary return postage. Photographs may help resolve an issue without a return; a refund is not automatically conditional on photos when that would be unreasonable.
Who pays return shipping
For an ordinary change of mind, the customer pays return shipping. Returns may need to be sent to China; international postage can be significant. We provide the destination before you send anything. If the item is damaged, defective, incorrect or materially misdescribed, we pay reasonable necessary return shipping or provide a prepaid method. Please agree the method with us before incurring unusually high postage costs. We do not charge a restocking fee.
Return address
The company address in our footer identifies the business. It is not an automatic parcel return address. Obtain the authorized return destination from support before shipping. Sending goods to an unconfirmed address may delay the return, but does not remove any non-waivable rights.
Refund amounts and timing
After the returned goods are received and checked, we aim to approve or explain the outcome within 5 business days. Approved refunds are initiated within a further 5 business days to the original payment method. The provider may take an additional 5–10 business days to display the credit. For change-of-mind returns, we refund the returned merchandise amount actually paid; original shipping is not refunded unless required by law. For a full order that is faulty, incorrect or cancelled before shipment, we refund the relevant merchandise and original standard shipping charges. No refund can be issued for an order on which no payment was received.
Exchanges and missing refunds
We do not operate direct exchanges. Request a return and place a separate order if desired. If the stated refund period has passed, contact us with the order number; we will help trace the refund. No policy term limits mandatory consumer guarantees or legal cancellation rights available in your location.
Hangzhou Ruifa Network Technology Co., Ltd.
Room 805, Administration Building, No.168 Weiken Street, Xiasha Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China
Email: hangzhouruifa@outlook.com