- Operator and contact
- Scope and eligibility
- Accounts and security
- Product descriptions
- Intellectual property
- Prices, currency and charges
- Orders, acceptance and contract
- Payment and irregularities
- Shipping and fulfillment
- Cancellation and changes
- Returns, refunds and remedies
- Acceptable conduct
- Privacy, cookies and communications
- Availability, accuracy and warranties
- Liability and events outside our control
- Applicable law and disputes
- Changes, severability and contact
1. Operator and contact
This website, ruifa.shop (RUIFA), is operated by Hangzhou Ruifa Network Technology Co., Ltd., Room 805, Administration Building, No.168 Weiken Street, Xiasha Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China. Contact: hangzhouruifa@outlook.com. These Terms govern use of the website and purchases of physical general merchandise.
2. Scope and eligibility
You must be of legal age to enter a purchase contract where you live, or act with a parent or guardian’s permission and supervision. Our current delivery area is the contiguous United States. Review these Terms and the linked policies before ordering. Mandatory consumer rights take precedence over inconsistent terms.
3. Accounts and security
An account is required to submit an order. Provide accurate details and protect your password. Do not share accounts or use another person’s identity. Notify us of suspected unauthorized access. You can review your addresses and orders in My account. We may restrict an account for substantiated abuse or security reasons and will provide an explanation when practicable.
4. Product descriptions
Products are physical, unbranded household, kitchen, storage, bath, stationery and travel goods. Each listing describes the supplied quantity, material, approximate dimensions and care. Photography is illustrative and may be digitally created. Display settings and natural materials can cause color or texture variations. Decorative props are not included unless the listing says so. If goods are materially misdescribed, contact us for a remedy.
5. Intellectual property
Website text, arrangement and original visual assets are owned by or licensed to the operator. You may browse and make personal use of the store. Do not copy substantial content or use our content commercially without permission. Third-party rights remain with their owners. No third-party brand endorsement is claimed.
6. Prices, currency and charges
Prices and checkout totals are in USD. Shipping is displayed before submission. Free standard shipping applies to a merchandise subtotal of $75 after discounts; otherwise shipping is $5.90. Payment-provider conversion charges and any separately collected import charges may apply as described in the Payment policy. We will not impose an undisclosed store charge after accepting an order. A material price correction requires your agreement before acceptance.
7. Orders, acceptance and contract
Submitting an order sends a purchase request. An automated receipt or saved pending order is not payment confirmation or final acceptance. A contract is accepted when we expressly confirm acceptance or dispatch the goods after verified payment, subject to applicable law. We may decline unavailable goods, obvious errors or substantiated fraud concerns. Any received payment for a declined item is refunded; we do not substitute products without consent.
8. Payment and irregularities
Checkout currently saves a Pending payment order and does not create a PayPal session or charge. No goods ship until payment is verified. Never send payment to the support email. When a verified live gateway is offered, payment must be completed through its official secure flow. If payment and order status disagree, contact us before paying again. We do not collect card numbers through our support form.
9. Shipping and fulfillment
Goods ship from China to the contiguous United States. Processing is normally 2–4 business days after payment confirmation, plus an estimated 7–15 business days in transit. These are estimates. If dispatch is delayed, we will explain and offer delay consent or cancellation and a refund as required. Provide a deliverable street address. We remain responsible for resolving delivery problems to the extent required by law; see the Shipping policy.
10. Cancellation and changes
Request cancellation before dispatch by contacting support, or use the account cancellation action for eligible unpaid orders. A confirmed pre-dispatch cancellation receives a full refund of any amount paid, including standard shipping, without a cancellation fee. Once dispatched, the Returns & refunds policy applies. Legal withdrawal or cancellation rights that cannot be waived remain available.
11. Returns, refunds and remedies
Request a return within 30 days of delivery. Contact us for the return address and instructions. Customers pay ordinary change-of-mind return postage; we cover reasonable necessary postage for faulty, damaged, incorrect or materially misdescribed goods. No restocking fee applies. Approved refunds are initiated within 5 business days of approval, following an inspection normally completed within 5 business days of receipt. Provider posting may take 5–10 additional business days. See the Returns & refunds policy for full conditions.
12. Acceptable conduct
Do not misuse the website, submit unlawful or abusive material, attempt unauthorized access, introduce malware, scrape personal data, disrupt service or place fraudulent orders. We may take proportionate steps to protect the store and customers. A restriction does not remove any valid refund or legal remedy.
13. Privacy, cookies and communications
Our Privacy policy explains account, order and support information and essential cookies. Operational communications relate to your account, inquiry or order; marketing is not a condition of purchase. This store does not currently run an email-marketing subscription or advertising analytics. Outbound transactional email is not currently connected, so retain the on-screen order confirmation and check My account for status.
14. Availability, accuracy and warranties
We take reasonable steps to keep the store accurate and available, but outages and mistakes can occur. We will correct material errors and contact affected customers where appropriate. Use products according to their care instructions and intended purpose. Nothing excludes legally required product quality, conformity, safety or consumer guarantees; no additional commercial warranty is promised unless expressly stated.
15. Liability and events outside our control
Each party is responsible for loss according to applicable law. We do not exclude liability for fraud, willful misconduct, death or personal injury caused by negligence, or other liability that cannot lawfully be limited. For events outside reasonable control, we will take reasonable steps to reduce delay, keep you informed and provide any cancellation or refund rights required by law. Such an event does not automatically eliminate refund obligations.
16. Applicable law and disputes
The operator is established in China. Subject to mandatory protections available to you, these Terms are governed by the laws of the People’s Republic of China. This choice does not deprive a consumer of non-waivable protections or the right to bring a claim in a competent court available under applicable law. Contact us first so we can try to resolve a concern. No mandatory arbitration or class-action waiver is imposed by these Terms.
17. Changes, severability and contact
We may update these Terms for future use or purchases by posting a new effective date. The version applicable when your order was placed continues to govern that order unless the law requires otherwise or you agree to a change. If one provision is unenforceable, the remainder continues to the extent lawful. Failure to enforce a term is not a waiver. For questions, contact hangzhouruifa@outlook.com.